Customer Service Agent Commercial Banking
Description
This role involves building trust-based relationships with business clients by providing expert guidance on banking transactions and credit requirements. As a representative within a large commercial call center team, you will help clients adopt digital solutions while identifying new business opportunities and ensuring a high-quality service experience.
Ce que nous recherchons
Support business clients with various banking transactions and credit/banking needs,Educate and assist clients in the adoption of digital solutions,Perform needs analysis to recommend the best financial solutions and digital products,Maintain a distinctive and professional client experience,Strictly follow established compliance and fraud prevention regulations,Availability to work variable shifts Monday through Friday between 7:00 a.m. and 8:00 p.m.
Candidat idéal
Previous experience in customer service,Proven ability to identify and pursue business opportunities,Prior experience or knowledge of call center environments,Capacity to adapt to frequent changes and work effectively in a team
Éducation minimale
High school diploma
Compétences techniques
Compétences interpersonnelles
Heures de travail
Variable schedule, Monday to Friday, 7:00 a.m. to 8:00 p.m. (3-week advance notice provided)
Avantages
Engagements spéciaux
Must be available for variable scheduling within operational hours.
Aussi disponible à
À propos de l'entreprise
National Bank of Canada
La Banque Nationale du Canada est l'une des six banques d'importance systémique au Canada, offrant une gamme complète de services financiers aux particuliers, aux entreprises et aux clients institutionnels. Basée à Montréal, elle est la principale institution financière au Québec et occupe des positions de force à l'échelle nationale et internationale. La banque privilégie une approche humaine, favorisant une culture entrepreneuriale et une croissance durable pour ses communautés.
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