Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building lasting customer relationships. This position involves performing customer service transactions, providing information and advice on banking products and solutions, understanding customer needs to recommend suitable offerings, and processing financial transactions accurately to ensure a positive customer experience.
Ce que nous recherchons
Process financial transactions (deposits, withdrawals, bill payments) according to standard procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand customer needs and recommend appropriate banking solutions, exercising discretion with confidential information.,Resolve customer concerns using standard procedures, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing business processes accurately and timely.,Connect with customers to advise on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.,Support the team through respect, dedication, and keeping colleagues updated on routine activities.,Deliver quality customer experiences and suggest operational improvements.,Strong administration, organizational, planning, and time management skills.,Ability to work in a fast-paced environment.,Initiative, accuracy, and detail-orientation to handle multiple tasks and changing priorities.,Dynamic communication and established customer experience skills (verbal and written).,Ability to connect with diverse individuals calmly, courteously, and effectively.
Candidat idéal
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent (asset)
Éducation minimale
High School diploma
Compétences techniques
Compétences interpersonnelles
Heures de travail
15 hours/week
Avantages
À propos de l'entreprise
The Toronto-Dominion Bank
La Banque Toronto-Dominion et ses filiales sont collectivement connues sous le nom de Groupe Banque TD, l'une des plus grandes banques en Amérique du Nord. La TD offre une vaste gamme de produits et de services bancaires personnels, commerciaux et d'investissement à plus de 27 millions de clients dans le monde. Basée à Toronto, au Canada, la banque exerce ses activités par l'entremise de secteurs clés, notamment les services de détail au Canada et aux États-Unis, ainsi que les services bancaires de gros.
Nous respectons votre vie privée
BerryMap utilise des cookies pour fournir des fonctionnalités essentielles, analyser l'utilisation et améliorer votre expérience. Vous pouvez personnaliser vos préférences ci-dessous.