Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role responsible for building customer relationships. This involves processing financial transactions, understanding customer needs, recommending suitable banking solutions, and resolving concerns. The associate is expected to achieve business objectives, promote banking services, and contribute to a positive team environment while ensuring excellent customer experiences.
Ce que nous recherchons
Process financial transactions (deposits, withdrawals, bill payments) according to procedures, regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend tailored solutions, handling confidential matters discreetly.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues.,Achieve assigned goals by promoting banking solutions and completing business processes accurately and timely.,Connect personally with customers to advise on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.,Deliver quality customer experiences and recommend operational improvements.
Candidat idéal
High School diploma and/or 1+ years of relevant experience (Required),Undergraduate degree or equivalent (Asset)
Éducation minimale
High School diploma
Compétences techniques
Compétences interpersonnelles
Heures de travail
15 hours/week
Avantages
Engagements spéciaux
Job opportunity subject to provincial regulation for employment purposes.
À propos de l'entreprise
The Toronto-Dominion Bank
La Banque Toronto-Dominion et ses filiales sont collectivement connues sous le nom de Groupe Banque TD, l'une des plus grandes banques en Amérique du Nord. La TD offre une vaste gamme de produits et de services bancaires personnels, commerciaux et d'investissement à plus de 27 millions de clients dans le monde. Basée à Toronto, au Canada, la banque exerce ses activités par l'entremise de secteurs clés, notamment les services de détail au Canada et aux États-Unis, ainsi que les services bancaires de gros.
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