Customer Experience Associate - Future Opportunities
Description
This role at TD Canada Trust involves providing excellent customer service by processing financial transactions and offering advice on banking products and solutions. The associate will identify customer needs, recommend suitable solutions, and strive to achieve business objectives while contributing to a positive team environment.
Ce que nous recherchons
Process financial transactions (deposits, withdrawals, bill payments) following operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend specific banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to advise them clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities.,Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.
Candidat idéal
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Éducation minimale
High School diploma (Undergraduate degree is an asset)
Compétences techniques
Compétences interpersonnelles
Heures de travail
Part-time, Not Specified hours
Avantages
Engagements spéciaux
Subject to provincial regulation for employment purposes.
À propos de l'entreprise
The Toronto-Dominion Bank
La Banque Toronto-Dominion et ses filiales sont collectivement connues sous le nom de Groupe Banque TD, l'une des plus grandes banques en Amérique du Nord. La TD offre une vaste gamme de produits et de services bancaires personnels, commerciaux et d'investissement à plus de 27 millions de clients dans le monde. Basée à Toronto, au Canada, la banque exerce ses activités par l'entremise de secteurs clés, notamment les services de détail au Canada et aux États-Unis, ainsi que les services bancaires de gros.
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