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Description

The Client Advisor at Royal Bank of Canada is responsible for engaging with clients in branches, providing excellent service, and identifying sales and referral opportunities. This role involves using technology to deliver client solutions, proactively resolving banking issues, fostering relationships with partners, and ensuring compliance with regulations.

Ce que nous recherchons

Proactively engage with clients and deliver an outstanding service experience by completing transactions and identifying sales/referral opportunities.,Focus on education and demonstration, leveraging technology to deliver a memorable client experience, drive solutions, and retain business.,Contribute to team results by listening, spotting opportunities for additional advice, introducing clients to RBC partners, or personally fulfilling client solutions.,Proactively take ownership of resolving and preventing client banking problems.,Cultivate and maintain relationships with partners to work as one RBC team.,Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Candidat idéal

Demonstrated passion for putting clients first and success in a hands-on, target-driven solutions environment.,Drive and self-motivation, as well as excellent communication skills and emotional intelligence.,Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops).,Personal flexibility to work flex hours.,Eagerness to learn and determination to succeed.,Bilingualism (English and French) is required.,Nice-to-have: Track record in building rapport and maintaining client relationships within the financial, service, or retail industry.,Nice-to-have: Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course).

Compétences techniques

Digital literacy
Data Analysis

Compétences interpersonnelles

Adaptability
Advice Based Solutions
Client Centricity
Client Discovery
Communication
Curious Mindset
Emotional intelligence
Drive
Self-motivation
Eagerness to learn
Determination to succeed

Heures de travail

25 hours/week

Avantages

Comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
World-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

Engagements spéciaux

Must be willing to travel between branch locations.

Aussi disponible à

À propos de l'entreprise

R

Royal Bank of Canada

La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être et guidée par des principes en vue de produire une performance de premier plan. En tant que plus grande banque du Canada, elle offre des services de banque aux particuliers et aux entreprises, de gestion de patrimoine et de marchés des capitaux à plus de 17 millions de clients dans le monde.

Axé sur la mission
Inclusif
Innovant
Collaboratif
Professionnel
Voir tous les emplois chez Royal Bank of Canada
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