Assistant Store Manager - Pelham

Lead and drive operational compliance for all store operations, including teller and platform operations.,Lead the team in completing day-to-day processes, transactions, and activities, overseeing completion and quality of work.,Ensure the store operates efficiently by adhering to bank policies and procedures and passing all audits.,Potentially perform daily store operational activities such as account maintenance, wire transfers, store opening/closing, and cash management.,Develop and lead the Store in an Operational Excellence plan.,Manage the vault, including monthly vault and drawer audits.,Drive and reinforce advice activities and capability within the team through observations, coaching, oversight, and communication.,Ensure the team offers proactive advice and product recommendations based on customer needs.,Possess comprehensive knowledge of the local market, competitive offers, and economic trends.,Effectively handle critical and high-risk issues, determining appropriate resolution.,Coach and develop the advisory team on advice-giving strategies and product/services acumen.,Establish work direction and role ownership for delivering advice and achieving daily/quarterly/annual objectives.,Deliver end-to-end advice to customers by providing financial management information and tools.,Contribute to business objectives by identifying advice opportunities and referrals.,Actively participate in community events, promoting the TD Brand.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management activities.,Create an environment where the team interacts with customers warmly, actively listens, and asks clarifying questions.,Proactively attract, acquire, and retain customers, advice opportunities, and referrals to increase profitability.,Establish and support strong partnerships between colleagues for effective referrals.,Lead and reinforce customer service activities, supporting customers through challenging times.,Maintain optimal colleague scheduling to meet customer demands and compliance requirements.,Act as an escalation point for customer problem resolution.,Provide the highest level of customer service to internal partners, vendors, and customers.,Adhere to professional and inviting space in all common areas of the store, meeting premises, marketing, and/or regulatory guidelines.,Identify and mitigate risk, proactively auditing for adherence to compliance, policies, and procedures.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure documentation is accurate and consistent with relevant rules/regulations.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accuracy of all customer transactions/activities.,Comply with the Bank Code of Conduct.,Lead and support a high-performing team, providing feedback and performance reviews.,Reinforce and embed TD's shared commitments.,Contribute to setting performance objectives for the team, tracking and addressing performance.,Ensure colleagues comply with all TDBFG policies, procedures, and guidelines.,Share knowledge, information, skills, and subject matter expertise among the team.,Support an environment where the team escalates business challenges and facilitates change.,Participate in recruitment and selection to ensure a diverse, qualified workforce.,Promote a fair and equitable environment.,Act as a brand champion for the business area and the bank.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Previous consumer and residential lending experience preferred.,Notary License (Preferred).

Undergraduate Degree

Must maintain an active registration status with NMLS upon hire. Must be eligible for employment with a covered financial institution under Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and a credit report check.