Assistant Store Manager - Hackensack

Lead a team of advice and service colleagues to achieve individual and Store objectives, focusing on customer and colleague experience and performance goals.,Provide day-to-day team leadership and work direction for effective service and advice delivery, maintaining compliance and regulatory guidelines.,Lead the team in overseeing complex sales advice activities.,Possess knowledge of financial concepts, products, services, tools, and business/process management acumen.,Drive and reinforce Advice activities/capability through team observations, coaching, and communication, ensuring proactive advice and product recommendations.,Possess comprehensive knowledge of the local market, competitive offers, and economic trends.,Effectively handle critical and/or high-risk issues.,Drive Advice Behaviors within the team by coaching and developing them to deliver exceptional service.,Lead and coach advisory team on advice giving strategies and product/service acumen.,Deliver end-to-end advice to Customers by providing information and tools for financial management.,Contribute to business objectives by identifying advice opportunities and referrals.,Actively participate in community events.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities.,Create an environment where the team interacts with Customers warmly, actively listening, and asking clarifying questions.,Proactively attract, acquire, and retain Customers, advice opportunities, and referrals to increase profitability.,Establish and support strong partnerships between colleagues for effective referrals.,Lead and reinforce Customer service activities; supporting Customers through challenging times.,Maintain optimal colleague scheduling to meet Customer demands and compliance requirements.,Act as an escalation point for Customer problem resolution.,Create personal experiences by understanding each Customer's needs.,Understand and support the Bank's Customer Service Strategy.,Consider the impact of decisions on TD, its Customers, and stakeholders.,Provide the highest level of Customer service when dealing with internal partners, vendors, and Customers.,Proactively adhere to professional and inviting space in all common areas of the Store.,Lead and drive operational compliance of all Store operations, including teller and platform operations.,Lead the team in completing day-to-day processes/transactions/activities and oversee completion and quality of work.,Ensure the Store operates efficiently by adhering to policies and procedures and passing all audits.,Perform daily store operation activities including account maintenance, wire transfers, store opening/closing, and cash management (May).,Develop/lead Store in Operational Excellence plan.,Vault Management, including Monthly Vault and drawer audits.,Identify and mitigate risk and proactively audit for adherence to compliance, policies, and procedures.,Understand and apply operating policies and procedures.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure documentation is accurate and reflects Customer/business intentions, consistent with rules/regulations.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accuracy of all Customer transactions/activities.,Proficiency, understanding, compliance with of the Bank Code of Conduct.,Lead and support a high-performing team; provide ongoing feedback, performance reviews, coaching, and development.,Lead, reinforce, and embed TD's shared commitments.,Contribute to setting performance objectives for the team; track, monitor, and address/reward performance.,Ensure colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.,Share knowledge, information, skills, and subject matter expertise among the team.,Support an environment where the team escalates business challenges; facilitate change.,Participate in the recruitment and selection process.,Promote a fair and equitable environment that supports a diverse workforce.,Act as a brand champion for your business area/function and the bank.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Proficient in Microsoft Office.,Knowledge of banking products and services preferred.,Demonstrated organization, interpersonal, communication and decision-making skills.,Notary License (Preferred).,Must maintain an active registration status with NMLS upon hire.

Undergraduate degree or equivalent experience

Must maintain an active registration status with NMLS upon hire.,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.,Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.