The Assistant Store Manager is a leadership role responsible for supervising the daily service, sales, and operational functions of a TD Bank retail branch. The position focuses on guiding a team to strengthen customer relationships by delivering personalized banking advice and a high-quality service experience while ensuring the store meets its performance and regulatory objectives.
Lead and manage a team of advice and service colleagues to achieve store performance goals,Oversee daily operations including teller line and platform activities with minimal supervision,Coach and develop staff to provide proactive customer advice and product recommendations,Maintain compliance with all regulatory guidelines and internal operating procedures,Identify and mitigate operational risks through regular audits and vault management,Handle complex sales activities and customer service escalations,Manage store schedules and ensure effective delivery of service solutions
2+ years of experience in customer service or sales in any capacity,Previous supervisory or leadership experience preferred,Knowledge of banking products, services, and consumer/residential lending preferred,Proficiency in Microsoft Office Suite,Strong understanding of operational excellence and risk management
Undergraduate degree or equivalent experience
40 hours/week
1 postes disponibles
La Banque Toronto-Dominion et ses filiales sont collectivement connues sous le nom de Groupe Banque TD, l'une des plus grandes banques en Amérique du Nord. La TD offre une vaste gamme de produits et de services bancaires personnels, commerciaux et d'investissement à plus de 27 millions de clients dans le monde. Basée à Toronto, au Canada, la banque exerce ses activités par l'entremise de secteurs clés, notamment les services de détail au Canada et aux États-Unis, ainsi que les services bancaires de gros.
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