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Description

This permanent Wealth Administrator role in London involves managing day-to-day client accounts within the Wealth Management team. The successful candidate will provide essential administrative support to Wealth Managers and clients, handle communications, manage client documentation, process payments and transfers, and ensure accurate record-keeping. It's a busy and varied role requiring a proactive team player who thrives under pressure and is committed to continuous learning and service excellence.

What We're Looking For

Communicate with Wealth Managers and their Associates, providing support with administration duties.,Communicate (both in writing and verbally) with clients and third parties (solicitors, accountants, SIPP and Offshore bond providers, IFAs).,Arrange mail merges (post and email).,Book Client Advice Review Calls and Meetings, send out and process Client Risk Questionnaires.,Prepare and process Client Advice Proposals and Client Advice Reviews in line with team process via Microsoft Teams, liaising internally with Business Standards Department for amendments.,Prepare and process all new direct and agent client documentation for individuals, trusts, and corporate accounts, including account opening/closing, W8 Bens/W8-IMYs/Withholding Statements, Fee amendments, generating reports, tracking transfers, processing domestic and international payments, following bereavement process, arranging ISA Subscriptions and ISA APS transfers, completing Large Receipt Forms, adding connections and bank details in CRM, recording and escalating operating events, and restructuring accounts.,Develop a broad internal network and liaise with Business Support regarding administration of client accounts.,Ensure client details and reviews are recorded correctly on systems.,Oversee and monitor transfers of assets/cash from other institutions via internal custody and settlement system and transfer dashboard.,Maintain accurate client records on Client Relationship Management system and team databases, resolve Change Logs, and record new business opportunities.,Perform general record keeping and electronic filing.,Collaborate across London and regional offices to learn and share best practice.,Take responsibility for remediation projects and guide the team to achieve timely completion.,Adhere to Conduct Risk standards.

Ideal Candidate

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Hard Skills

Office 365 Suite
Outlook
Microsoft Teams
Client Relationship Management (CRM) system
Avaloq (internal custody and settlement system)
Mail merges
Client Engage
Eximius
Power BI

Soft Skills

Attention to detail
Proactive
Solution-focused
Problem-solving
Client service
Communication (oral and written)
Accountability
Time management
Ability to meet deadlines
Multitasking
Prioritization
Quick learner
Adaptability
Collaboration
Team player
Flexibility
Reliability
Eagerness to learn
Personal development
Critical thinking
Decision making
Interpersonal relationship management

Work Hours

35 hours/week

Benefits

Development support through coaching and managing opportunities
Opportunities to work with industry best
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team.

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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