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Part-Time
On-Site

Événement John-Molson – 27 janvier 2026 / John Molson Event – January 27, 2026

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Description

The Customer Experience Associate is responsible for processing financial transactions accurately and providing excellent customer service by understanding customer needs and recommending suitable banking solutions. This role involves responding to customer concerns, promoting banking products, and contributing to a positive team environment.

What We're Looking For

Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend specific solutions while exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures and escalate non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.,Deliver quality customer experiences and recommend operational improvements.

Ideal Candidate

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.

Minimum Education

High School diploma, Undergraduate degree (asset)

Hard Skills

MS Office (Word, Excel, Outlook)
Internet

Soft Skills

Administration
Organizational
Planning
Time management
Initiative
Accuracy
Detail oriented
Dynamic communicator
Customer experience skills
Verbal communication
Written communication
Team effectiveness
Dedication

Work Hours

18.75 hours/week

Benefits

Base salary
Variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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