Étudiant(e) - Agent(e) d'accueil
Description
iA Auto et habitation is looking for a Student Welcome Agent for its omnichannel agency service. This role focuses on ensuring an efficient, human-centric, and solution-oriented customer experience, supporting clients with professionalism and care. The position offers a great opportunity for personal and professional development in a collaborative and innovative environment.
What We're Looking For
Answer incoming calls from clients and identify their needs to effectively direct them to the correct department.,Ensure an exceptional customer experience by demonstrating courtesy, speed, and professionalism.,Offer support to clients experiencing authentication or password management difficulties on the online platform.,Manage multiple tasks simultaneously between calls while maintaining a high level of service quality.,Actively contribute to a collaborative and mutually supportive environment.
Ideal Candidate
High school diploma.,Ideally, experience in customer service or a similar role.
Minimum Education
High School Diploma
Hard Skills
Soft Skills
Work Hours
Available 2 evenings per week (often Thursdays and Fridays), plus one Saturday on rotation (normally 1 in 6).
Benefits
Special Commitments
Must be available 2 evenings per week (often Thursdays and Fridays), plus one Saturday on rotation (normally 1 in 6).
Also Available At
About the Company
iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, also operating in the United States. Founded in 1892, it offers a comprehensive range of life and health insurance, savings and retirement plans, mutual funds, and securities to protect the financial wellbeing of its clients.
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