Teller Manager - Oceanside

Lead and support a team of service colleagues in achieving a positive customer and colleague experience and ensure effective and efficient service/advice delivery while maintaining operational compliance and regulatory guidelines.,Lead all activities related to the Teller line, including operations, sales, servicing, Teller coaching, and performing effective lobby leadership.,Manage vault operations, including auditing, reporting, and balancing of store currency and transactions, as well as tracking currency shipments and deliveries.,Lead a team in completing day-to-day processes/transactions/activities involving multiple steps and systems.,Engage customers, assess needs, and provide services or guidance.,Monitor workflows, prioritize tasks, and delegate duties and responsibilities.,Coach Teller team on financial transactions, customer experience, and effective referral opportunities.,Plan, organize, and coordinate activities for their own area and resolve operational issues.,Provide leadership on day-to-day issues on the Teller line, determining the most appropriate course of action for resolution or escalating as required.,Partner with Store Leadership to achieve both store and individual performance metrics.,Ensure accurate use of all equipment by staff.,Shared accountability with Store Leaders for Lobby Leadership and achieving an overall Legendary Customer experience.,Lead, coach, and proactively model exceptional service at every customer interaction.,Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met.,Support and coach frontline colleagues on effective customer complaint resolution.,Assist with maintaining a professional and inviting space in all common areas of the Store.,Lead the execution of the Store LEI plan/objectives and support the execution of the Store advice plan/objectives.,Lead and coach frontline team on advice giving strategies and overall product and services acumen.,Work collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited for their needs.,Ownership/oversight of simple to complex daily Store administrative duties.,Make decisions on more advanced teller transactions and process teller transactions ranging from routine to advanced, in accordance with Bank policies and procedures.,Manage the service team promoting a positive customer and colleague experience.,Lead and develop a team of service colleagues, providing coaching on delivering effective customer service, product, and advice conversations.,Responsible for cash control of the store; lead and enforce proper cash control procedures to bolster security and eliminate fraud and cash loss.,Coach to ensure customer issues are handled appropriately and personally participate in negotiation and resolution where necessary.,Contribute to the execution and achievement of the team and the Store's customer experience targets.,Lead and support a high-performing team; provide ongoing feedback, coaching, and input on performance reviews.,Ensure colleagues are in compliance with all Regulatory and AMCB policies, procedures, and guidelines of conduct.,Manage colleagues in compliance of all policies, procedures, and guidelines.,Support, mentor, and coach team members in their professional development.,Create and foster a cohesive team and promote a strong colleague experience.,Share knowledge, information, skills, and subject matter expertise among the team.,Onboard team members to ensure a positive experience and proficiency in role.,Participate in the recruitment and selection process for all hires.

Undergraduate degree preferred and/or 2+ years of relevant experience.,Excellent organization, interpersonal and communication skills.,Sound judgment in decision making and problem solving.,Demonstrated knowledge of Banking Compliance Regulations.

Undergraduate Degree Preferred

Must be willing to travel (Occasional Domestic Travel).