This role involves working as a Teller I at a TD Store location, focusing on providing excellent customer service, accurately processing banking transactions, educating customers on TD's products and services, and referring them for specialized solutions. The Teller is expected to handle cash, resolve inquiries, guide customer flow, promote self-service options, and ensure compliance with banking regulations.
Consistently deliver legendary customer experiences.,Perform customer transactions (deposits, withdrawals, loan/safe deposit box payments) efficiently.,Process cash transactions (cashing checks, verifying currency, balancing cash drawer, night deposits) with high accuracy.,Respond to and resolve customer inquiries and concerns.,Engage in lobby leadership (orchestrating customer flow, welcoming customers).,Educate customers on self-service/digital options.,Conduct needs-based conversations to offer financial and digital solutions or refer to partners.,Make sound decisions and provide timely problem resolution.,Ensure compliance with company guidelines and regulations (Bank Secrecy Act, Patriot Act).,Verify customers' identities.,Balance cash drawers, ATMs, TCDs/TCRs.,Adhere to safe deposit box procedures/operations.,Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash.,Ensure confidential customer information is securely stored.,Understand and follow dual control.,Follow security and audit measures to minimize loss.,Utilize bank tools to detect, address, and prevent fraud.,Complete all required in-classroom and online training by due dates.
High school diploma or GED.,6 months work related experience preferred (or equivalent through volunteering, education, military experience).,Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.,Demonstrated Customer Service skills preferred.,Strong organizational skills.,Detail-oriented.,Ability to function in a fast-paced and changing environment.,Excellent communication skills.
High school diploma or GED
40 hours/week
Ability to work during operating hours to include weekends, evenings, holidays as scheduled.,Occasional Domestic Travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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