Teller II (20) Hendersonville

Execute TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.,Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.,Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.,Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.,Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.,Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.,Train and act as a mentor to new Tellers.,Assist supervisors with daily duties as directed by Store leadership.,Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.,Verify customers' identities by following customer authentication policies & procedures.,Balance cash drawers, Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.,Adhere to safe deposit box procedures/operations and guidelines.,Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.,Accountable for ensuring confidential customer information is securely stored throughout the day.,Understand the importance of and follow dual control.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address and prevent fraud.,Complete all required in-classroom training and on-line training by established due dates.,Ability to work weekends, evenings, holidays as scheduled.,Strong organizational skills.,Detail-oriented.,Ability to function in a fast-paced and changing environment.,Excellent communication skills with ability to be concise, clear and consistent.

High school diploma or GED.,1 year teller or cash handling experience preferred.,Demonstrated Customer Service skills preferred.

High school diploma or GED

Ability to work weekends, evenings, holidays as scheduled. Occasional domestic travel.