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Full-Time
On-Site

Teller I (US) - Orleans, MA

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Description

The Teller I at TD Bank in Orleans, MA, focuses on delivering exceptional customer experiences by accurately and efficiently processing banking transactions, educating customers on bank products and services, and making referrals for specialized solutions. This role involves managing cash operations, ensuring the security of confidential information, detecting and preventing fraud, and resolving customer inquiries. Tellers are also responsible for managing customer flow within the branch and engaging in needs-based conversations to offer relevant financial and digital solutions.

What We're Looking For

Execute TD's Brand promise to deliver a Legendary Customer experience.,Perform customer transactions including deposits, withdrawals, loan, and safe deposit box payments efficiently.,Process cash transactions accurately, including cashing checks, verifying currency, balancing cash drawers, and night deposits.,Be responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash.,Ensure confidential customer information is securely stored.,Understand and follow dual control procedures.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address, and prevent fraud.,Complete all required in-classroom and online training by established due dates.,Respond to and resolve customer inquiries and concerns, escalating to management as necessary.,Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.,Understand customer preferences and educate them on self-service/digital options.,Act as a customer advocate by conducting needs-based conversations, offering solutions, and referring to appropriate partners.

Hard Skills

Cash handling
transaction processing
fraud detection
bank tool utilization
cash drawer balancing.

Soft Skills

Customer service
communication
problem-solving
attention to detail
accuracy
interpersonal skills
adaptability.

Work Hours

40 hours/week

Benefits

Growth opportunities
Skill development.

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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