This position is for a Teller I at a TD Bank store location. The role focuses on providing excellent customer service by accurately processing daily banking transactions, educating customers on TD's products and services, and referring them to specialists when needed. Key responsibilities include handling deposits, withdrawals, loan payments, cash transactions, and resolving customer inquiries. Tellers are expected to promote self-service/digital banking options and act as customer advocates by initiating needs-based conversations about financial solutions. They must ensure compliance with banking regulations, verify customer identities, manage cash drawers and vaults securely, and complete all required training.
Execute TD's Brand promise by delivering a legendary customer experience.,Process customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy.,Respond to and resolve customer inquiries and concerns, escalating when necessary.,Engage in lobby leadership, orchestrating customer flow and guiding customers.,Educate customers on self-service/digital options.,Conduct needs-based conversations, offering financial and digital solutions, or referring to partners.,Make sound decisions and provide timely problem resolution.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Verify customers' identities by following authentication policies.,Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).,Adhere to safe deposit box procedures.,Be responsible and accountable for cash drawers and vaults, maintaining appropriate cash limits and securing cash.,Ensure confidential customer information is securely stored.,Follow dual control procedures.,Follow all security and audit measures to minimize loss.,Utilize bank tools to detect, address, and prevent fraud.,Complete all required in-classroom and online training by due dates.
High school diploma or GED.,6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience.,Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
High school diploma or GED
20 hours/week
Ability to work during operating hours to include weekends, evenings, holidays as scheduled.,Domestic Travel – Occasional (1-33%).
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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