Teller I (20 Hours Weekly) - Montvale
Description
The Teller I at TD Bank's Montvale store processes various banking transactions accurately and efficiently, focusing on delivering exceptional customer experiences. Responsibilities include handling deposits, withdrawals, payments, and cash transactions, while also educating customers on TD's products and digital solutions. The role requires resolving customer inquiries, ensuring compliance with banking regulations, and maintaining security protocols.
What We're Looking For
Execute TD's Brand promise by delivering a Legendary Customer experience.
Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
Understand customer preferences with banking and educate customers on self-service/digital options.
Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring to appropriate partners.
Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act.
Verify customers' identities by following customer authentication policies & procedures.
Balance cash drawers, Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
Adhere to safe deposit box procedures/operations and guidelines.
Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
Accountable for ensuring confidential customer information is securely stored throughout the day.
Understand the importance of and follow dual control.
Follow all security and audit measures to minimize potential loss.
Utilize bank tools and processes to detect, address and prevent fraud.
Complete all required in-classroom training and on-line training by established due dates.
Ideal Candidate
High school diploma or GED
6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience
Ability to work during operating hours including weekends, evenings, and holidays as scheduled
Minimum Education
High school diploma or GED
Hard Skills
Soft Skills
Work Hours
20 hours/week
Benefits
Special Commitments
Ability to work during operating hours to include weekends, evenings, holidays as scheduled Occasional Domestic Travel
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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