Teller I- Rutland, VT

Execute TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.,Perform customer transactions efficiently, including deposits, withdrawals, loan and safe deposit box payments.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.,Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.,Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.,Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.,Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.,Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.,Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.,Verify customers' identities by following customer authentication policies & procedures.,Balance cash drawers, Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.,Adhere to safe deposit box procedures/operations and guidelines.,Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.,Accountable for ensuring confidential customer information is securely stored throughout the day.,Understand the importance of and follow dual control.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address and prevent fraud.,Complete all required in-classroom training and on-line training by established due dates.

High school diploma or GED.,6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.,Ability to work during operating hours to include weekends, evenings, holidays as scheduled.,Demonstrated Customer Service skills preferred.

High school diploma or GED

Must be willing to work weekends, evenings, holidays as scheduled; Requires occasional lifting/carrying (over 25 lbs.)