This role involves working at a TD Store location, providing exceptional customer service by accurately and efficiently processing everyday banking transactions. The Teller will also educate customers on TD's products and services, refer them to specialists for tailored solutions, manage customer flow in the lobby, promote self-service digital options, address inquiries, ensure regulatory compliance, and handle cash responsibilities with a high degree of accuracy and security.
Consistently deliver a legendary customer experience.,Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.,Respond to and resolve customer inquiries and concerns using standard procedures.,Engage in lobby leadership by orchestrating customer flow and guiding appropriately.,Understand customer banking preferences and educate them on self-service/digital options.,Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring to appropriate partners.,Make sound decisions and provide timely problem resolution.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act).,Verify customers' identities by following authentication policies & procedures.,Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.,Adhere to safe deposit box procedures/operations and guidelines.,Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.,Accountable for ensuring confidential customer information is securely stored.,Understand and follow dual control.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address, and prevent fraud.,Complete all required in-classroom training and on-line training by established due dates.
High school diploma or GED.,6 months work related experience preferred (can be demonstrated through volunteering, education, or military experience).,Ability to work during operating hours including weekends, evenings, and holidays as scheduled.,Demonstrated Customer Service skills preferred.,Strong organizational skills.,Detail-oriented.,Ability to function in a fast-paced and changing environment.,Excellent communication skills with ability to be concise, clear and consistent.
High school diploma or GED
40 hours/week
Must be willing to work weekends, evenings, and holidays as scheduled; Requires occasional domestic travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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