Teller I - Summer Only - Falmouth, MA
Description
The Teller I works in a TD Store location and is responsible for providing excellent customer experiences by accurately processing banking transactions, educating customers on TD's products and services, and referring them to specialized solutions. This role involves managing cash transactions, resolving customer inquiries, guiding customer flow in the lobby, promoting self-service options, and identifying customer financial needs, while ensuring compliance and security.
What We're Looking For
Execute TD's Brand promise to customers by delivering a Legendary Customer experience.,Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy.,Respond to and resolve customer inquiries and concerns.,Engage in lobby leadership.,Understand customer preferences and educate on self-service/digital options.,Act as an advocate for the customer by conducting needs-based conversations and offering financial & digital solutions or referrals.,Make sound decisions and provide timely problem resolution.,Ensure compliance with operational activities (Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer.,Verify customers' identities.,Balance cash drawers, Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.,Adhere to safe deposit box procedures/operations and guidelines.,Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.,Accountable for ensuring confidential customer information is securely stored throughout the day.,Understand the importance of and follow dual control.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address and prevent fraud.,Complete all required in-classroom training and on-line training by established due dates.,Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
Ideal Candidate
High school diploma or GED,6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience,Demonstrated Customer Service skills preferred,Strong organizational skills,Detail-oriented,Ability to function in a fast-paced and changing environment,Excellent communication skills with ability to be concise, clear and consistent
Minimum Education
High school diploma or GED
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
Special Commitments
Summer Only, Occasional Domestic Travel
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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