The Teller I works in a TD Store location, focusing on delivering excellent customer experiences. This role involves accurately and efficiently processing everyday banking transactions, educating customers on TD's products and services, and referring them to partners for specialized solutions. Key responsibilities include handling deposits, withdrawals, loan and safe deposit box payments, cashing checks, verifying currency, balancing cash drawers, and responding to customer inquiries. The role also involves engaging in lobby leadership, promoting self-service/digital options, conducting needs-based conversations to offer financial solutions, making sound decisions, and ensuring compliance with regulations.
Execute TD's Brand promise by delivering a Legendary Customer experience,Perform customer transactions efficiently including deposits, withdrawals, loan and safe deposit box payments,Process cash transactions (cashing checks, verifying currency, balancing cash drawer, night deposits) with high accuracy,Respond to and resolve customer inquiries and concerns, escalating to management as needed,Engage in lobby leadership, orchestrating customer flow and welcoming customers,Educate customers on self-service/digital options,Conduct needs-based conversations; offer financial & digital solutions, and/or refer to appropriate partners,Make sound decisions and provide timely problem resolution,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act),Verify customers' identities by following authentication policies & procedures,Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary,Adhere to safe deposit box procedures/operations and guidelines,Responsible and accountable for cash drawers and vaults, maintaining appropriate cash limits and securing cash,Ensure confidential customer information is securely stored,Understand and follow dual control,Follow all security and audit measures to minimize potential loss,Utilize bank tools and processes to detect, address and prevent fraud,Complete all required in-classroom and on-line training by established due dates
Ability to work during operating hours including weekends, evenings, holidays as scheduled,Demonstrated Customer Service skills preferred,Strong organizational skills,Detail-oriented,Ability to function in a fast-paced and changing environment,Excellent communication skills with ability to be concise, clear and consistent
High school diploma or GED
20 hours/week
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.