Teller I - 20 hours - Acton, MA

Execute TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.,Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.,Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.,Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.,Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.,Understand customer preferences and educate on self-service/digital options.,Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring to appropriate partner.,Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk.,Verify customers' identities by following authentication policies & procedures.,Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.,Adhere to safe deposit box procedures/operations and guidelines.,Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.,Accountable for ensuring confidential customer information is securely stored.,Understand and follow dual control.,Follow all security and audit measures to minimize potential loss.,Utilize bank tools and processes to detect, address and prevent fraud.,Complete all required in-classroom and online training by established due dates.,High school diploma or GED.,6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience.,Ability to work during operating hours to include weekends, evenings, holidays as scheduled.,Demonstrated Customer Service skills preferred.,Strong organizational skills.,Detail-oriented.,Ability to function in a fast-paced and changing environment.,Excellent communication skills with ability to be concise, clear and consistent.

High school diploma or GED,6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience

High school diploma or GED

Ability to work during operating hours to include weekends, evenings, holidays as scheduled,Occasional domestic travel