Teller - 20 hours - Sudbury, MA

Execute TD's Brand promise by delivering a Legendary Customer experience.

Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.

Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with accuracy.

Respond to and resolve customer inquiries and concerns, escalating to management as necessary.

Engage in lobby leadership, orchestrating customer flow and guiding appropriately.

Educate customers on self-service/digital options.

Conduct needs-based conversations, offer financial & digital solutions, and/or refer to appropriate partners.

Make sound decisions and provide timely problem resolution.

Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).

Verify customers' identities following authentication policies & procedures.

Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).

Adhere to safe deposit box procedures/operations and guidelines.

Maintain appropriate cash limits and secure cash at all times.

Ensure confidential customer information is securely stored.

Follow dual control procedures.

Follow all security and audit measures to minimize potential loss.

Utilize bank tools and processes to detect, address and prevent fraud.

Complete all required in-classroom and online training by established due dates.

High school diploma or GED

6 months work related experience preferred; equivalent can be demonstrated through volunteering, education, or military experience

Ability to work during operating hours to include weekends, evenings, holidays as scheduled

Demonstrated Customer Service skills preferred

High school diploma or GED

Domestic Travel – Occasional