Technicien, Soutien technique
Description
The incumbent provides level 1 and 2 technical support to internal employees, ensuring the optimal functioning of computer equipment and software. The role focuses on resolving incidents, fulfilling service requests, and maintaining high levels of user satisfaction through efficient troubleshooting and hardware management.
What We're Looking For
Provide first and second-level technical support via phone, email, or in-person,Install, configure, and troubleshoot hardware (workstations, laptops, peripherals) and software,Manage and document incidents and service requests within the ticketing system (ServiceNow),Perform moves and setups of computer equipment,Support mobile devices and remote access tools (VPN),Contribute to the improvement of technical documentation and knowledge bases
Ideal Candidate
College diploma (DEC) in Computer Science or a related field,Equivalent combination of education and relevant experience will be considered,Prior experience in a technical support or help desk environment
Minimum Education
College Diploma (DEC)
Hard Skills
Soft Skills
Work Hours
35-40 hours/week
1 positions available
1 positions available
Benefits
Special Commitments
May require occasional travel between office sites; Must be able to lift computer equipment.
Also Available At
About the Company
iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, also operating in the United States. Founded in 1892, it offers a comprehensive range of life and health insurance, savings and retirement plans, mutual funds, and securities to protect the financial wellbeing of its clients.
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