Technician - Advanced, Business Technician I (Help Desk L1 surveillance), Wage schedule B
Description
This role is an integral part of Bell's Customer Experience team, focused on enhancing customer journeys and championing customer satisfaction. The position involves designing innovative, customer-centric processes, policies, products, and services, specifically performing Level 1 (L1) surveillance for Bell's large corporate, essential service, hospital, emergency service, and banking customers. This is a 24/7 operation, requiring highly motivated technicians to work in a fast-paced environment and manage a variety of technologies including SDWAN, IP, IPVPN, WIFI, Voice, and Legacy portfolios.
What We're Looking For
Perform surveillance and troubleshooting on customer network equipment.,Manage tickets and keep customers informed on service assurance activities until resolution.,Manage workload efficiently, prioritizing tasks.,Actively collaborate with various partners/suppliers.,Apply escalation procedures when necessary.,Maintain knowledge of Bell's Products and Services.
Ideal Candidate
A college diploma in electronics or telecommunications, or equivalent work experience.,A minimum of a high school diploma (for external candidates).
Minimum Education
College Diploma
Hard Skills
Soft Skills
Work Hours
Variable schedules (days, evenings, nights, weekends, statutory holidays) in a 24/7 operation, standby program participation, overtime as needed, flexibility in work hours based on business needs.
Benefits
Special Commitments
Must be available and flexible to work variable schedules, participate in a standby program, and work overtime as needed. May be required to undergo background security checks to meet customer clearance requirements.
Also Available At
About the Company
Bell Canada
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.