Technical Production Support Analyst
Description
The Production & Risk Services group is seeking a Client Technology Production and Risk Services analyst to support and manage complex Client Technology and securitization applications. This role involves maintaining system stability, reducing support costs through automation, managing problems and capacity, and mitigating risks. It's an opportunity to join a growing team within a major North American Bank.
What We're Looking For
Provide user facing front office production support for local and remote users across multiple platforms.,Manage releases and coordinate bug fixes/enhancements with internal development teams and external vendors.,Work closely and integrate with the CTB (Change the Bank) team for collaborative agile-based development.,Engage with various technical partners and stakeholders to ensure production environment stability.,Leverage strong written and verbal presentation skills, including creating documentation in Confluence runbooks.,Responsibilities include rotational weekend release work and checks.
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
RBC offers a comprehensive Total Rewards package including competitive base pay, performance bonuses, and flexible benefits like health and dental coverage. Employees also benefit from a defined contribution pension plan, stock ownership programs, wellness resources, and tuition reimbursement.
Special Commitments
Rotational weekend release work + checks
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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