Technical Product Manager II
Description
This role at Bell Canada focuses on leading product strategy for Contact Center AI and Agentic AI solutions. The Technical Product Manager II will identify market opportunities, address customer problems in CX automation and AI-driven services, and drive short and long-term product roadmaps aligned with business goals. The position requires a strong blend of technical AI fluency, product, and business strategy to make informed build, buy, and partner decisions, ensuring AI investments deliver maximum business value and impact.
What We're Looking For
Define and evolve product strategy for Contact Center AI and Agentic AI solutions.,Identify market opportunities and customer problems in CX automation and AI-driven service.,Lead customer discovery, competitive analysis, and technology scouting.,Drive short and long term product roadmaps aligned with business goals.
Ideal Candidate
3+ years of experience in Product Management, Technical Product Management, or Product Strategy.,Strong background in product strategy, discovery, and roadmap ownership.,Solid knowledge of conversational AI and agentic AI systems.,Comfortable working with architects and engineers on AI systems, SaaS platforms, and API integrations.,Proven ability to evaluate technologies and vendors and make strategic recommendations.,Excellent stakeholder management and communication skills.
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be based in Canada and report to a set Bell office for a minimum of 3 days a week for hybrid arrangement.
Also Available At
About the Company
Bell Canada
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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