Technical Product Manager I
Description
This role at Bell Canada involves leading products that impact customer connectivity. The Technical Product Manager I will drive innovation in product lines, manage the product lifecycle, develop use cases, and ensure business adoption. A key aspect is safeguarding the performance of Voice and Chat Virtual Assistants, preventing production issues, and ensuring core customer journeys are accurate, secure, and scalable, supporting Bell's AI-driven contact strategy.
What We're Looking For
Lead end-to-end design and delivery of core Virtual Assistant capabilities across brands.,Translate business needs into clear technical requirements, user stories, and product roadmaps.,Collaborate with engineering, NLU, design, analytics, and external vendor teams to deliver enhancements and resolve issues.,Oversee quality assurance, testing, and production validation to ensure stable and reliable customer experiences.,Continuously monitor performance metrics and customer insights to identify opportunities for improvement.
Ideal Candidate
2+ years of experience in Product Management.,Strong understanding of authentication/ID systems, IVR, NLU (Voice & Chat), intent recognition, STT, SSML, and APIs.,Experience with JIRA, Confluence, DFCX.,Proficiency in root-cause analysis, backlog prioritization, and structured problem solving.,Ability to interpret transcript data, interactions, CSAT, and VOC to drive improvements.,Experience with customer transcript analysis for optimization opportunities.,Strong cross-functional communication and stakeholder management.,Skilled in documentation, requirement-writing, and presenting technical concepts.,Adequate knowledge of French is required for positions in Quebec.
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be based in Canada and report to a set Bell office for a minimum of 3 days a week (for Hybrid arrangement).,Adequate knowledge of French is required for positions in Quebec.
Also Available At
About the Company
Bell Canada
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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