Technical Director, Managed Services Integration

Provide technical leadership and expertise in managing complex solutions.,Steer guidance during critical customer incidents.,Participate in customer architecture committees to advocate for solution resiliency and reliability.,Be ready to respond and provide leadership 24/7 for critical incidents and guide the team towards swift resolution.,Conduct architectural assessments and identify operational risks.,Work in partnership across the organization to secure the best end-to-end customer experience.,Impart decisive influences through active engagements with cross-functional teams.,Collaborate on multifaceted technical projects, contributing to risk assessment and championing execution and success.,Be available for critical milestones and decisions 24/7 to ensure smooth execution and immediate response to unforeseen challenges.,Prepare and present executive-level presentations to customers, encompassing technology solution integration risks, impacts, and strategic solutions.

Completion of a bachelor's degree in electrical engineering, network engineering or a closely related field.,Over 10 years of experience spearheading technology solution architecture and engineering within large enterprise settings.,Demonstrated strong trajectory in architecting and operating solutions from design to delivery and operations, particularly focusing on Managed Services and/or cloud-based solutions.,At least 5 years of experience in a leadership capacity, managing teams of architects and engineering leaders, with a demonstrated prowess in Managed Services, SDWAN, Cloud, and complex solution integration.,Strategic thinker with expertise in enterprise/technology architecture strategy, product solution integration, and the establishment of operating standards.,Proven experience in leading large IT updates or changes, skilled at integrating complex solutions throughout a company.,Sound proficiency and understanding of ITIL and ITSM standards and methods.,Proven capability to navigate and thrive in a fast-paced environment, driving innovative solutions with a forward-thinking approach while maintaining a strong initiative and collaborative leadership across diverse functions and levels.,Exceptional communication skills, both written and verbal, complemented by a unique ability to engage and secure executive buy-in through compelling storytelling, setting a visionary yet achievable roadmap for engineering teams.,CCIE certification is considered an asset/preferred.

Bachelor's Degree in Electrical Engineering, Network Engineering, or a closely related field

Ready to respond and provide leadership 24/7 for critical incidents,Available for critical milestones and decisions 24/7,May require flexibility in working hours to accommodate delivery requirements