TDS Operations Analyst II

Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures.,Identify, document, and investigate processes/exceptions.,Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives.,Refer or escalate processing or operational issues, facilitating resolution and ensuring service quality.,Identify opportunities to improve service delivery.,Provide accurate and thorough analysis of key process drivers and root causes of cross-functional operational issues.,Support partners with inbound and outbound requests, performing adjustments within authority levels.,Contribute to the production of consolidated or aggregated reporting.,Maintain working relationships with customers by resolving issues and articulating business processes.,Support the timely and accurate completion of business processes and procedures according to SLA requirements.,Contribute to business objectives for operational excellence – identify, suggest, and actively participate in improving standards, policies, procedures, and solutions.,Continually develop understanding of internal and industry regulations and trends.,Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.,Analyze service delivery issues, conduct internal/external research projects, and/or contribute to audit reviews.,Ensure documentation is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.,Contribute to the development/delivery of presentations/communications.,Ensure necessary due diligence to support the accuracy of all customer transactions/activities.,Maintain a culture of risk management and control, adhering to enterprise frameworks and methodologies.,Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities.,Support change management projects or programs.,Participate fully as a member of the team, support a positive work environment, and ensure timely communication of issues/points of interest.,Actively build operations/business services knowledge, think critically, share ideas, and transfer knowledge.,Provide training, coaching, and/or guidance to others on the team.,Participate in personal performance management and development activities.

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area.,Sound level knowledge with some form of related training and/or related experience or skills.,Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact.,Identifies key operational/reporting/process issues for own area.,Provides thorough analysis and/or specialized reporting or operational/process support.,General understanding of the overall function and/or businesses supported.,May lead small scale initiatives or work stream packages for assigned area.,May provide training to others on best practices, processes, etc., as well as guide junior staff.

Undergraduate degree/college diploma