Support Specialist, German speaking
Description
As a Support Specialist at Lightspeed, you will be the primary contact for customers needing assistance with various requests, from general education to hardware/software troubleshooting. You will work with global teams to investigate, test, and resolve issues for hospitality customers, ensuring a high standard of support via phone, chat, and email.
What We're Looking For
Work with a global, multi-language 24x7 team across APAC, EMEA, and NOAM,Flexibility on working days and shifts (weekends included),Maintain Lightspeed's Gold Class standard for support via phone, chat, and email through enthusiastic, positive, and knowledgeable interactions,Use consistent troubleshooting techniques to identify and resolve customer issues quickly and efficiently,Document, track, and resolve interactions within customer support platforms,Assist with identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution,Advocate and promote improvements to products and services,Operate within a roster/schedule to ensure high availability of assistance for customers
Ideal Candidate
Previous customer service experience and/or technical support,Strong attention to detail with an emphasis on providing an exceptional customer experience,Excellent verbal and written communication skills in German & English,Basic experience using common online, mobile and desktop platforms (iOS, Android, OSX, Windows)
Hard Skills
Soft Skills
Benefits
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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