Support Specialist, German speaking

Work within a global, multi-language 24x7 team across APAC, EMEA, and NOAM.,Flexibility on working days and shifts, including weekends.,Provide enthusiastic, positive, and knowledgeable interactions with customers, partners, and Lightspeed team members.,Maintain Lightspeed's Gold Class standard for support via phone, chat, and email.,Use consistent troubleshooting techniques to quickly and efficiently identify and resolve customer issues.,Document, track, and resolve interactions within customer support platforms.,Assist with the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team.,Advocate and promote improvements to products and services.,Operate within a roster/schedule to ensure high availability for customer assistance.

Previous customer service experience and/or technical support.,Strong attention to detail with an emphasis on providing an exceptional customer experience.,Excellent verbal and written communication skills in German & English.,Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows.,Even better if you have: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms.,Even better if you have: Experience or knowledge of the Hospitality industry.,Even better if you have: Experience supporting a SaaS product.,Even better if you have: Experience supporting an iOS application.,Even better if you have: Computer networking experience or interest.,Even better if you have: Passion in technology.,Even better if you have: Working knowledge of Mac OS and basic knowledge of HTML/CSS.,Even better if you have: Hospitality experience.

Flexibility on working days and shifts (weekends included)