Support Specialist, German speaking

Work within a global, multi-language 24/7 team covering APAC, EMEA, and NOAM.,Maintain flexibility with working days and shifts, including weekends.,Provide enthusiastic, positive, and knowledgeable support to hospitality customers, partners, and Lightspeed team members via phone, chat, and email, adhering to Lightspeed's 'Gold Class' standard.,Utilize consistent troubleshooting methods to quickly and efficiently identify and resolve customer issues.,Document, track, and resolve interactions within customer support platforms.,Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution is tracked.,Advocate for and promote product and service improvements.,Operate according to a roster/schedule to ensure high availability of customer assistance.,Possess previous customer service and/or technical support experience.,Demonstrate strong attention to detail with a focus on delivering exceptional customer experience.,Exhibit excellent verbal and written communication skills in both German and English.,Have basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).

Experience interacting with customers via Phone, Email, Ticketing, and Live Chat platforms (not necessary, but beneficial).,Experience or knowledge of the Hospitality industry (not necessary, but beneficial).,Experience supporting a SaaS product (not necessary, but beneficial).,Experience supporting an iOS application (not necessary, but beneficial).,Computer networking experience or interest (not necessary, but beneficial).,Passion for technology (not necessary, but beneficial).,Working knowledge of Mac OS (not necessary, but beneficial).,Basic knowledge of HTML/CSS (not necessary, but beneficial).,Hospitality experience (not necessary, but beneficial).,Dutch or French written and verbal communication skills (not necessary, but beneficial).

Must be willing to work flexible days and shifts, including weekends.