Strategic SaaS Account Manager (London) – Enterprise Hospitality
Description
Lightspeed is seeking an experienced Strategic Account Manager to manage and grow relationships with key enterprise hospitality customers in the UK. The role involves being the primary contact, driving product adoption, managing stakeholders, and building long-term business partnerships by leveraging data and SaaS expertise.
What We're Looking For
Act as the main point of contact for largest and most strategic hospitality customers.,Develop and execute strategic account plans to drive growth, retention, and product adoption.,Proactively increase product usage and ensure Net Revenue Retention (NRR) growth.,Plan and lead quarterly business reviews and success plans.,Analyze usage data, go-live milestones, and health scores to identify and mitigate risks.,Build strong relationships with C-level and operational stakeholders.,Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams.,Collect and share customer feedback to identify product gaps and optimize the customer journey.
Ideal Candidate
3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.,Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).,Experience managing complex, multi-level stakeholder structures and engaging with C-level, operations, and technical teams.,Fluent business-level English.,Experience in the hospitality, POS, or hospitality tech industry is a plus.
Hard Skills
Soft Skills
Benefits
Special Commitments
Ability to work from anywhere in the world for 60 days a year.
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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