Strategic SaaS Account Manager (Amsterdam) – Enterprise Hospitality

Act as the main point of contact for largest and most strategic hospitality customers.,Develop and execute strategic account plans to drive growth, retention, and product adoption.,Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.,Plan and lead quarterly business reviews and success plans.,Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.,Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.,Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.,Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.

3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.,A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio.,A strong sense of ownership; hands-on, data-driven, and highly skilled in relationship management.,Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.,Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required.