Strategic SaaS Account Manager – Enterprise Hospitality
Description
Lightspeed is seeking an experienced, strategically-minded Account Manager to develop, engage, and support key enterprise hospitality customers in France. The role involves acting as the primary point of contact, driving growth, product adoption, and stakeholder management within a customer portfolio, with the goal of building strong business partnerships. The successful candidate will leverage data and SaaS expertise to create value at the enterprise level and collaborate cross-functionally to deliver an excellent customer experience.
What We're Looking For
Act as the main point of contact for Lightspeed's largest and most strategic hospitality customers.,Develop and execute strategic account plans to drive growth, retention, and product adoption.,Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across the portfolio.,Plan and lead quarterly business reviews and success plans.,Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.,Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.,Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.,Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.
Ideal Candidate
3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.,A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio.,A strong sense of ownership; hands-on, data-driven, and highly skilled in relationship management.,Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.,Fluent business-level French and English.,Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required.
Hard Skills
Soft Skills
Benefits
Special Commitments
Ability to work and grow in a truly flexible environment; possibility to work from anywhere in the world for 60 days a year.
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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