Strategic Implementation Consultant - Benelux Market
Description
Lightspeed is seeking a Strategic Implementation Consultant to guide high-value hospitality clients in the Benelux region through the successful implementation of their POS and SaaS solutions. This role focuses on project management, client engagement, and delivering significant impact for enterprise customers within the hospitality technology sector.
What We're Looking For
Lead end-to-end onboarding and implementation for strategic and enterprise clients,
Deliver a white-glove, high-touch experience,
Plan, coordinate, and execute go-lives, on-site training, and support,
Act as a trusted product and technical advisor,
Partner with Sales, Customer Success, and Support teams to resolve escalations,
Keep clients engaged, satisfied, and transactional through proactive follow-ups,
Maintain clear implementation documentation and process guides,
Ability to travel internationally (mentioned under benefits, implies it's a requirement for the role)
Ideal Candidate
Experience in B2B, client-facing roles,
Background in hospitality, retail,
Proven project management experience,
Experience with POS or SaaS platforms (Nice to Have),
Understanding of SaaS customer lifecycle and sales processes (Nice to Have)
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be willing to travel international
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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