Strategic Account Manager

Serve as the primary point of contact and strategic account owner for Lightspeed’s highest-value enterprise customers, ensuring a seamless customer experience.,Develop and implement strategic account plans to achieve revenue growth, improve product adoption, and expand Lightspeed’s presence.,Lead commercial negotiations for renewals and account expansions, securing mutually valuable outcomes.,Continuously monitor customer usage data, go-live milestones, and account health metrics to inform retention strategies and identify growth opportunities.,Proactively identify and address churn risks, engaging stakeholders to resolve challenges and maintain high customer satisfaction.,Build and maintain trusted, long-term partnerships by understanding customer business goals and providing consultative guidance on Lightspeed solutions.,Collaborate cross-functionally with internal teams (e.g., Product, Engineering, Support) to champion customer feedback and ensure timely issue resolution.,Contribute to broader team and company objectives by being flexible and collaborative, and stepping beyond core responsibilities when needed.

5+ years in Enterprise Customer Success or Account Management within B2B environments.,Proven record of exceeding revenue and retention goals.,Demonstrated success managing complex enterprise accounts and building trusted partnerships.,Deep industry expertise in Retail and/or Hospitality technology.,Proficiency in using CRM platforms (e.g., Salesforce, HubSpot).,Data-literate and analytical skills for leveraging usage data and performance insights.,Excellent communication and presentation skills, capable of engaging with C-level executives.,Adaptable and collaborative, thriving in dynamic environments and solving problems proactively.,Fluency in English as a working language is required.