Strategic Account Manager - Enterprise Gastronomie (deutschsprachig, Berlin, m/f/x)

Act as the primary contact for Lightspeed's largest and most important gastronomy clients.,Develop and manage strategic account plans to promote growth, retention, and product utilization.,Proactively work on product adoption and ensure an increase in Net Revenue Retention (NRR) within the portfolio.,Plan and conduct quarterly business reviews and success plans.,Analyze usage data, go-live milestones, and health scores to identify and address risks early.,Build strong, trusting relationships with C-level and operational stakeholders to establish Lightspeed as a long-term strategic partner.,Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to ensure an excellent customer experience.

3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, ideally with Enterprise clients.,Deep understanding of SaaS metrics (NRR, Product Adoption, Expansion, Renewals, Churn) and their application in portfolio management.,Strong sense of ownership, hands-on, data-driven, and adept at relationship cultivation.,Experience managing multi-level stakeholder structures, comfortable interacting with C-level, Operations, and Tech.,Knowledge of the gastronomy, POS, or hospitality tech industry is a plus.

Willing to work up to 60 days a year remotely worldwide.