Store Supervisor/Roxborough

Supervise day-to-day team activities to ensure operational excellence and compliance.,Provide day-to-day team leadership and work direction for service and advice activities.,Monitor teller team and platform workflows, prioritizing and delegating tasks.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence in the Store, including cash handling, vault management, and fraud prevention.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Lead, develop, and coach the team on delivering effective customer service and product advice conversations.,Be proficient in customer relationship tools, services, products, and campaigns.,Acquire and deepen the Store Customer base through proactive sales and service activities utilizing generated leads.,Manage lead generation and customer outreach activities (Outbound Calls, Relay SMS, appointments).,Ensure colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct.

HS Diploma or GED required; undergraduate degree preferred,2+ years related experience working with customers and/or sales in any capacity or equivalent,Notary License (preferred),Previous supervisory or demonstrated ability in providing direction, decision making, coaching,Oversight of Customer Service

High School Diploma or GED; undergraduate degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry),Eligible for employment with a covered financial institution under Regulation Z,Eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Occasional domestic travel