Store Supervisor/Cottman/Bilingual Mandarin or Spanish preferred

Provide supervisory oversight to a team for achieving individual and store objectives, ensuring legendary customer and colleague experiences.,Lead and provide daily work direction for effective service delivery while maintaining compliance and regulatory guidelines.,Monitor teller team and platform workflows, prioritizing tasks and delegating duties.,Understand and apply bank operational policies, procedures, and regulations, educating the team on risk management.,Drive operational excellence including cash handling, vault management, control of negotiable items, fraud prevention, and managing expenses.,Engage with customers about loan products and facilitate application intake, requiring active NMLS registration.,Lead, develop, and coach the team on effective customer service, product, and advice conversations.,Acquire and deepen the store's customer base through proactive sales and service activities utilizing generated leads.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management.,Lead and coach frontline colleagues on effective customer complaint resolution.,Responsible for a legendary service process, including over-the-counter transactions and complex sales/service questions.,Maintain optimal colleague scheduling to meet customer demands and compliance.,Assist with maintaining a professional and inviting store environment.,Work collaboratively with TD Partners to service customers across channels.,Approve financial transactions using sound judgment to minimize risk and potential losses.,Lead and support a high-performing team, providing feedback, coaching, and input on performance reviews.,Ensure colleagues comply with all Regulatory and AMCB policies and guidelines.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales in any capacity or equivalent.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision-making, coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Ability to supervise and lead others.,Ability to provide community services.

High School Diploma or GED; undergraduate degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required by federal law.