Supervises daily team activities to ensure operational excellence, compliance, and risk mitigation. Drives and reinforces operational, customer, and sales objectives. Manages the store, including teller operations, platform, and customer escalations when other managers are absent. Supports the team in acquiring, retaining, and deepening customer relationships through sales and advice activities.
Provide supervisory oversight to a team of advice and service colleagues.,Provide day-to-day team leadership and work direction.,Ensure effective and efficient delivery of service and advice, maintaining compliance and regulatory guidelines.,Monitor teller team and platform workflows, prioritizing and delegating tasks.,Engage in conversations with customers about loan products and facilitate application intake.,Lead, develop, and coach the team on customer service, product, and advice conversations.,Support service and advice strategies to improve customer experience.
High School Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Previous supervisory experience or demonstrated ability in providing direction, decision-making, and coaching.,Oversight of Customer Service.,Proven ability to meet and exceed customers' expectations.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with NMLS.,Satisfactory results on a criminal background check and credit report check.,Notary License (preferred).
HS Diploma or GED required; undergraduate degree preferred
40 hours/week
Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.,Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the SAFE Act, 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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