Store Supervisor (US) - Meriden, CT (East Main)

Supervise day-to-day team activities to ensure operational excellence and compliance.,Provide daily team leadership and work direction for service and advice activities.,Monitor workflows for teller and platform teams, prioritizing tasks and delegating duties.,Ensure understanding of and adherence to bank operational policies, procedures, and regulations.,Drive operational excellence in cash handling, vault management, negotiable items, fraud prevention, and expense control.,Engage with customers regarding loan products and facilitate application intake (requires active NMLS registration).,Lead, develop, and coach the team on effective customer service, product, and advice conversations.,Be proficient in customer relationship tools, services, products, and campaigns.,Possess knowledge and understanding of financial literacy and a broad range of products, services, and tools.,Acquire and deepen the store customer base through proactive sales and service activities, including lead management.,Deliver end-to-end advice to customers, building trust and providing consultative support.,Lead, coach, and drive exceptional service at every customer interaction.,Complete customer transactions and utilize CRM tools for needs-based conversations.,Engage in lobby leadership and act as the first point of contact for customer inquiries and escalations.,Ensure customer issues are handled appropriately and participate in negotiation and resolution.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage store currency levels and track currency shipments and deliveries.,Approve financial transactions using sound judgment to minimize risk.,Lead and support a high-performing team, providing ongoing feedback, coaching, and input on performance reviews.,Ensure colleagues comply with all Regulatory and AMCB policies, procedures, and guidelines.,Onboard team members and foster a cohesive team environment.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, and coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

HS Diploma or GED required; Undergraduate Degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Occasional Domestic Travel.