Store Supervisor (Bilingual Spanish Preferred) Merrick

Supervise day-to-day team activities to ensure operational excellence and compliance.,Mitigate risk and protect the Bank and Customers.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store in the absence of other managers, including teller side, platform, and customer escalations.,Provide day-to-day team leadership and work direction for effective/efficient service and advice delivery.,Monitor workflows for teller and platform teams, prioritizing and delegating tasks.,Understand bank operational policies, procedures, and regulations.,Drive operational excellence in cash handling, vault management, control of negotiable items, fraud prevention, expense management, integrity, customer privacy, and employee safety.,Engage with customers about loan products and facilitate application intake.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Lead, develop, and coach the team on customer service, product, and advice conversations.,Proficient in customer relationship tools, services, products, and campaigns.,Knowledge and understanding of financial literacy and a broad range of products/services.,Acquire and deepen customer base through proactive sales and service activities utilizing leads, outbound calls, and appointments.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage store currency levels.,Approve financial transactions using sound judgment to minimize risk and potential losses.,Ensure compliance with Bank Code of Conduct.,Lead and support a high performing team; provide ongoing feedback, coaching, and input on performance reviews.,Ensure colleagues comply with all Regulatory and AMCB policies, procedures, and guidelines.,Support, mentor, and coach team members in their professional development.,Ensure optimal colleague scheduling to meet customer demands and compliance requirements.,Assist with maintaining a professional and inviting space in all common areas of the Store.,Process transactions ranging from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments.

HS Diploma or GED required.,Undergraduate degree preferred.,2+ years related experience working with customers and/or sales in any capacity or equivalent.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Strong organization skills to handle multiple tasks in a fast-paced environment.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Lotus Notes, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED (Undergraduate degree preferred)

Must maintain active registration status with NMLS.,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Requires satisfactory results on a criminal background check and a credit report check.,Occasional Domestic Travel.,Continuous concentration for long periods of time.,Continuous application of common sense to deal with standardized situations.,Continuous reading, writing, and comprehending instructions.,Continuous adding, subtracting, multiplying, and dividing.