Store Supervisor (7th & I) ( Bilingual Mandarin or Spanish Fluency Preferred)

Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.,Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.,Manage the Store in the absence of any other manager and have the ability to run the teller side, platform, and Customer escalations.,Support driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities.,Provide supervisory oversight, day-to-day team leadership, and work direction to ensure effective/efficient delivery of personalized/complex service and advice.,Closely monitor workflows for the teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures and regulations, and educate the team on managing risk.,Drive operational excellence including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.,Engage in conversations with customers about loan products, facilitate the application intake, and maintain active NMLS registration status.,Lead, develop and coach the team on delivering effective Customer service, product, and advice conversations.,Proficient in Customer relationship tools, services, products and campaigns to support advocating for the Customer.,Require knowledge and understanding of financial literacy/a broad range of products, services and tools.,Acquire and deepen the Store Customer base through proactive sales and service activities utilizing generated leads.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities.,Deliver Customers end-to-end advice they expect.,Lead, coach, and drive exceptional service at every Customer interaction.,Complete Customer transactions and utilize Customer relationship management tools.,Engage in Lobby leadership and represent TD as the first point of contact for Customer inquiries and escalations.,Lead the execution of the Store Customer experience plan/objectives.,Responsible for a legendary service process in the Store, including over the counter transactions and complex sales and service questions.,Shared accountability with Store Leaders for Lobby Leadership.,Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.,Assists with maintaining a professional and inviting space in all common areas of the Store.,Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited for their needs.,Decisions more advanced transactions as well as processes transactions that range from routine to advanced.,Strong working knowledge of all operational systems and databases.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manages the Store currency levels and tracks currency shipments and deliveries.,Requires process management knowledge and a good understanding of the business and operational function areas.,Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations.,Ownership/oversight of simple to complex daily branch administrative duties.,Approves financial transactions using sound judgment to minimize risk and potential losses.,Responsible for Operational excellence and compliance in the Store to include cash control procedures.,Understands and applies operating policies and procedures.,Contributes to business objectives for Operational Excellence.,Supports the timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities as necessary.,Ensures documentation that is prepared/completed is accurate and consistent with relevant rules/regulations.,Supports and participates in process improvement opportunities.,Ensures necessary due diligence to support the accuracy of all Customer transactions/activities.,Is knowledgeable of and complies with Bank Code of Conduct.,Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews.,Contributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses performance.,Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct.,Supports, mentors and coaches team members in their professional development.,Creates and fosters a cohesive team and promotes a strong colleague experience.,Shares knowledge, information, skills, and subject matter expertise.,Onboards team members to ensure a positive experience and proficiency in role.,Supports an environment where team freely escalates business challenges; facilitates change.,Promotes a fair and equitable environment that supports a diverse workforce.,Acts as a brand champion for your business area/function and the bank.,Participates in performance management activities of the teller team and platform team.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and or sales in any capacity or equivalent.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Strong organization skills to handle multiple tasks in a fast-paced environment.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Lotus Notes, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.,Eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED; Undergraduate Degree (preferred).

Must maintain an active registration status with NMLS. Must be eligible for employment with a covered financial institution under Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and a credit report check. Occasional domestic travel.