Store Supervisor (40) Clinton, SC

Supervise day-to-day team activities to ensure operational excellence and compliance.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the store, including teller side, platform, and Customer escalations, when other managers are absent.,Support team in acquiring, retaining, and deepening customer relationships.,Provide supervisory oversight for achieving individual and Store objectives.,Provide day-to-day team leadership and work direction for effective service delivery.,Monitor workflows for teller team and platform, prioritizing and delegating tasks.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence in the Store (cash handling, vault management, fraud prevention, etc.).,Engage in conversations with customers about loan products and facilitate application intake (requires NMLS registration).,Lead, develop, and coach the team on effective Customer service and advice conversations.,Proficient in Customer relationship tools, services, products, and campaigns.,Acquire and deepen Store Customer base through proactive sales activities and lead management.,Deliver end-to-end advice to customers by building trust, providing consultative support, and advocating with insights.,Lead, coach, and drive exceptional service at every Customer interaction.,Complete Customer transactions and utilize CRM tools for needs-based conversations.,Engage in Lobby leadership and handle Customer inquiries and escalations.,Lead the execution of Store Customer experience and advice plans.,Coach on and participate in Customer complaint resolution.,Responsible for a legendary service process, including over-the-counter and complex transactions.,Maintain optimal colleague scheduling to meet Customer demands and compliance.,Assist with maintaining a professional and inviting space in common areas of the Store.,Work collaboratively with TD Partners to service customers across channels.,Process routine to advanced transactions (check cashing, withdrawals, deposits, loan payments).,Strong working knowledge of all operational systems and databases.,Manage vault, including auditing, reporting, and balancing; manage currency levels.,Plan, organize, and coordinate activities; resolve operational issues within the Store.,Own/oversee simple to complex daily branch administrative duties.,Approve financial transactions using sound judgment to minimize risk.,Ensure operational excellence and compliance in the Store, including cash control procedures.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Ensure documentation is accurate, reflects intentions, and is consistent with regulations.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accuracy of all Customer transactions.,Comply with Bank Code of Conduct.,Lead and support a high performing team; provide feedback, coaching, and input on performance reviews.,Contribute to setting daily objectives for the team; track, monitor, and address/reward performance.,Ensure colleagues comply with all Regulatory and AMCB policies, procedures, and guidelines.,Support, mentor, and coach team members in professional development.,Create and foster a cohesive team and promote a strong colleague experience.,Share knowledge, information, skills, and subject matter expertise.,Onboard team members.,Support an environment where team freely escalates business challenges; facilitate change.,Promote a fair and equitable environment that supports a diverse workforce.,Act as a brand champion for the business area/function and the bank.,Participate in performance management activities for the teller and platform team.,Must be eligible for employment as a Loan Originator/Mortgage Loan Originator under Regulation Z and SAFE Act.,Satisfactory results on a criminal background check and a credit report check are required.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory experience or demonstrated ability in providing direction, decision making, coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED; Bachelor's Degree preferred

Domestic Travel – Occasional,Requires NMLS registration.,Requires eligibility for employment with a covered financial institution under Regulation Z.,Requires satisfactory criminal background check and credit report check.