Store Supervisor {124th & Lenox}

Supervise day-to-day team activities for operational excellence and compliance.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store in the absence of other managers, including teller side, platform, and Customer escalations.,Support driving a team in acquiring, retaining, and deepening relationships by reinforcing sales & advice activities.,Provide supervisory oversight to a team of advice and service colleagues.,Provide day-to-day team leadership and work direction for effective service delivery.,Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence in the Store, including cash handling, vault management, and fraud prevention.,Engage in conversations with customers about loan products and facilitate application intake (requires active NMLS registration).,Lead, develop, and coach the team on delivering effective Customer service and advice.,Proficient in Customer relationship tools, services, products, and campaigns.,Requires knowledge and understanding of financial literacy and a broad range of products/services.,Acquire and deepen the Store Customer base through proactive sales and service activities.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management.,Deliver end-to-end advice to Customers.,Coach and mentor the Store team on products and services.,Lead, coach, and drive exceptional service at every Customer interaction.,Complete Customer transactions and utilize Customer relationship management tools.,Engage in Lobby leadership and handle Customer inquiries and escalations.,Lead the execution of the Store Customer experience plan.,Ensure Customer issues are handled appropriately and empower colleagues.,Responsible for a legendary service process in the Store.,Maintain optimal colleague scheduling.,Assist with maintaining a professional and inviting space in common areas.,Work collaboratively with TD Partners.,Approve financial transactions and process routine to advanced transactions.,Strong working knowledge of all operational systems and databases.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage Store currency levels, track shipments and deliveries.,Requires process management knowledge and understanding of business and operational function areas.,Plan, organize, and coordinate activities for own area and resolve operational issues.,Ownership/oversight of simple to complex daily branch administrative duties.,Responsible for Operational excellence and compliance in the Store.,Understands and applies operating policies and procedures.,Contributes to business objectives for Operational Excellence.,Supports the timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities as necessary.,Ensures documentation is accurate and reflects Customer/business intentions.,Supports and participates in process improvement opportunities.,Ensures necessary due diligence for accuracy of all Customer transactions/activities.,Knowledgeable of and complies with Bank Code of Conduct.,Lead and support a high performing team; provide ongoing feedback, coaching, and input on performance reviews.,Contribute to setting daily objectives for the team; track, monitor, and address/reward performance.,Ensure colleagues comply with Regulatory and AMCB policies, procedures, and guidelines.,Support, mentor, and coach team members in their professional development.,Create and foster a cohesive team and promote a strong colleague experience.,Share knowledge, information, skills, and subject matter expertise.,Onboard team members.,Support an environment where team freely escalates business challenges.,Promote a fair and equitable environment.,Act as a brand champion.,Participate in performance management activities of the teller team and platform team.

HS Diploma or GED required; undergraduate degree preferred,2+ years related experience working with customers and or sales in any capacity or equivalent,Notary License (preferred),Previous supervisory or demonstrated ability in providing direction, decision making, coaching,Oversight of Customer Service,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED; undergraduate degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.