Store Supervisor- West Long Branch, NJ (40 hours) Bilingual in Spanish/Portuguese+

Supervise daily team activities to ensure operational excellence and compliance.

Manage the Store in the absence of other managers, including teller operations, platform activities, and customer escalations.

Drive and reinforce operational, customer, and sales objectives.

Provide day-to-day team leadership and work direction for effective service delivery.

Monitor workflows, prioritize tasks, and delegate duties.

Ensure understanding and adherence to bank operational policies, procedures, and regulations.

Drive operational excellence in cash handling, vault management, control of negotiable items, fraud prevention, and managing controllable expenses.

Engage with customers on loan products and facilitate application intake (requires active NMLS registration).

Lead, develop, and coach the team on effective customer service, product, and advice conversations.

Proficiently use customer relationship tools, services, products, and campaigns.

Possess knowledge of financial literacy and a broad range of products/services.

Acquire and deepen customer base through proactive sales and service activities, including lead management and customer outreach.

Deliver end-to-end advice to customers, building trust, providing consultative support, and advocating with proactive insights.

Lead, coach, and drive exceptional service at every customer interaction.

Complete customer transactions and utilize CRM tools for needs-based conversations.

Engage in Lobby leadership and handle customer inquiries and escalations.

Lead execution of store customer experience and advice plans.

Coach on customer issue resolution and take ownership of complex concerns.

Responsible for vault management, auditing, reporting, and balancing.

Manage store currency levels and track shipments/deliveries.

Oversee daily branch administrative duties.

Approve financial transactions, minimizing risk and losses.

Ensure compliance with cash control procedures and customer authentication policies.

Lead and support a high-performing team, providing feedback, coaching, and input on performance reviews.

Ensure team compliance with regulatory and AMCB policies.

Mentor and coach team members in professional development.

Participate in performance management activities for teller and platform teams.

HS Diploma or GED required; undergraduate degree preferred.

2+ years related experience working with customers and/or sales.

Notary License (preferred).

Previous supervisory or demonstrated ability in providing direction, decision making, coaching.

Oversight of Customer Service.

Proven ability to meet and exceed Customers' expectations.

Strong organization skills to handle multiple tasks in a fast-paced environment.

Effective verbal and written communication skills.

Sound judgment in decision making and problem solving.

Ability to multi-task and maintain order in the Store.

Good working knowledge of Outlook, Lotus Notes, Word and Excel.

Ability to supervise and lead others.

Ability to provide community services.

Must be eligible for employment with a covered financial institution under Regulation Z.

Must be eligible for registration as a registered mortgage loan originator with the NMLS.

Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED; undergraduate degree preferred

Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Requires satisfactory results on a criminal background check and a credit report check. Domestic Travel – Occasional.