This role involves supervising daily team activities to ensure operational excellence, compliance, and risk mitigation. The supervisor is responsible for driving customer, operational, and sales objectives, managing the store in the absence of other managers, and leading a team in customer acquisition, retention, and deepening relationships through sales and advice activities.
Supervise day-to-day team activities to ensure operational excellence and compliance.,Provide day-to-day team leadership and work direction for service and advice activities.,Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence in the Store, including cash handling, vault management, and fraud prevention.,Engage in conversations with customers about loan products and facilitate application intake.,Lead, develop, and coach the team on delivering effective Customer service, product, and advice conversations.,Acquire and deepen the Store Customer base through a variety of proactive sales and service activities.,Lead, coach, and drive exceptional service at every Customer interaction.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage the Store currency levels and track currency shipments.,Approve financial transactions using sound judgment to minimize risk.,Ensure colleagues are in compliance with all Regulatory and AMCB policies, procedures, and guidelines of conduct.,Contribute to the process of setting daily objectives for the team and track/address performance.,Create and foster a cohesive team and promote a strong colleague experience.
HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, coaching.,Oversight of Customer Service experience.
HS Diploma or GED required; undergraduate degree preferred.
40 hours/week
Must maintain an active registration status with NMLS.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with NMLS.,Requires satisfactory criminal background check and credit report check.,Occasional Domestic Travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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