Store Supervisor - West Concord, MA

Supervise day-to-day team activities and ensure operational excellence.,Ensure compliance with policies and procedures to mitigate risk and protect the Bank and Customers.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store (teller side, platform, and Customer escalations) in the absence of other managers.,Provide day-to-day team leadership and work direction for effective/efficient service and advice delivery.,Monitor workflows for the teller team and platform, prioritizing and delegating duties.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Drive operational excellence including cash handling, vault management, control of negotiable items, and preventing fraud.,Acquire and deepen the Store Customer base through proactive sales and service activities.,Lead, develop, and coach the team on delivering effective Customer service, product, and advice conversations.

High School Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory experience or demonstrated ability in providing direction, decision making, and coaching.,Oversight of Customer Service experience.,Proven ability to meet and exceed customers' expectations.,Strong organization skills to handle multiple tasks in a fast-paced environment.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Lotus Notes, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Requires eligibility for employment with a covered financial institution under Regulation Z. Requires satisfactory results on a criminal background check and a credit report check.